How do I contact you ?

You can contact us on +91 9748422412. Or drop us a mail at writeToBohochic@yahoo.com. We'd love to help you with your queries.

How do I know once my order is confirmed?

Once your payment is authorized and your order is completed, you will receive an email from Bohochic confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid. 

I have already placed my order, can I add more items to the same order?

Yes, you can get in touch with us and we would be able to help you out 

What is the estimated delivery time for orders within India?

The delivery time varies from cities to cities. Typically it takes 4 - 5 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 5 to 7 days. We would definitely try our best to get your shipment delivered asap.

How are orders placed on www.BohochicBoutique.in, delivered to me?

Once the order is placed, we ship the order through one of our various courier partners. All these partners are reputed, logistic service providers. Once your order has been shipped you will get Whatsapp message and an SMS informing you the details of courier partner and an AWB number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and Whatsapp.

Can I change my delivery address or mobile number once the order is placed?

Unfortunately, that is not possible at the moment. We will try our best to get the same resolved if the order is not shipped. 

I would want to cancel my order.

You can cancel your order before it is shipped. Once shipped your order cannot be cancelled. 

I am an international customer but want delivery in India. Is this possible?

Yes. It is possible for us to deliver your shipment to India. We would need the complete shipping address along with a local contact number which would be reachable at all times.

I had placed an order may I know when would I receive it.

The orders are shipped within 2-3 working days. We strive our best to ship your order asap. The delivery time is within 5-7 working days

When can I expect my order? How many days does it take for delivery?

We ship within 1-2 days of you placing the order. For international shipping it takes about 15-20 days. For domestic shipping it takes 5-7 days. In case of any exception we would call and inform you.

Are there any shipping charges?

Shipping charges for our international customers will be calculated during check out depending on the order value and dimensions of your order. 

How does the delivery process work?

Bohochic uses reputed logistics provider/partner to deliver products to your doorsteps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it to you.

Do you deliver all over India?

Yes, we do deliver all over India. If delivery service is not available through our partnered courier companies, we will ship your order through India Post. 

Do you ship internationally ?

 Yes, we do ship worldwide.

Who bears the custom charges ?

Customers have to bear custom/VAT charges or any other additional charges . 

What delivery carriers do you use? How do I track my order?

We have tied up with reputed courier companies such as DTDC and Delhivery, etc. You will receive an SMS/Whatsapp message with your tracking details once we dispatched your order. You can track your order 24 hours after your order has been shipped.

What is your Return Policy?

If you have received the product it will be eligible for return/exchange only in cases where there are genuine defects found with the products. We, strictly, do not have return/exchange options on the basis of your choice and selection upon receiving the product. You may wish to enquire before placing the order.

What should I do in case of the manufacturing defect/damage product/wrong product?

If you have received a defective or wrong product, it will be eligible for return/replacement. But if the product is customized on your request, then returns/exchanges are not possible. Notify us within 24 hours of receiving the product. You can return it to us and the shipping charges including the reverse shipping charges will be borne by us. We may request you to send us a snapshot of the defect and contact us on +91 9748422412.

When the below-mentioned points are not fulfilled, returns or exchanges are not possible.

1. The return needs to be initiated within 3 days from the date of delivery
2. Item(s) of the order should not be used or damaged.
   
3. If the product is customized on your request. 

When is the refund initiated?

Refund will be processed within 1-2 working days, after we have received your product in our warehouse.

Do you have a cancellation/refund/exchange policy for International customers?

1. We unfortunately do not have return or exchange policy for our international customers. 
2. If you have to cancel an order, please do so before your order is shipped and we will refund the entire amount. Once your order is shipped we cannot cancel the order and no refund would be provided 
   

What is the Exchange policy?

If you have received the product it will be eligible for replacement only in cases where there are genuine defects found with the products. We, strictly, do not have returns/exchange on the basis of your choice and selection upon receiving the product. You may wish to enquire before placing the order.

Would someone come and pick the order from my place in case of return ?   

Yes, the product would be picked up from your door step incase of a return if your address is within the service zone of DTDC or Delhivery. 

What if my product is defective?    

If the product sent to you is defective, we request you to inform us within 01 day of receiving the product. 

Do all sarees come with blouse piece?

No, not all sarees come with blouse piece. It is mentioned in the description if it has a blouse piece or not.

What is the dimension of the saree?

Our sarees are 5.5 meters in length for sarees without blouse piece and 6.6 meters for sarees with blouse piece attached and the width is approximately 47- 49 inches.

Are the products shown on website accurate?

Products on our website are handmade .We take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor / mobile phone screens / laptops etc. and the actual product. However, since these are mostly handloom products there could be very very minor changes. 

Do you customize Sarees ?

Unfortunately, no we don't. 

What dyes or colors are used?

We use Azo free dyes for all our sarees

Can I order through Whatsapp, Instagram or Facebook?

Yes we do accept orders through them. We have only these two numbers registered for Bohochic : +91 9748422412 and +91 9874255144.

Do you take bulk orders?

No we don't, as of now. 

Are there physical store for Bohochic?

Sorry we don't have any physical store yet.